Experience Strategy Director

Posted Date 9 months ago(21/03/2022 9:13 PM)
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Director of Customer Experience is required to supervise and oversee the strategy, planning and execution of CX for Ogilvy's clients.
This includes liaising with various department heads to  seemless integrate CX across the strategic and creative development. Candidates for this role are collaborators, thrive in a team-based environment. This role will work with multiple service lines including experience strategy, UX design, creative, web platforms, marketing technology consulting, eCommerce, CRM, and analytics to deliver integrated solutions.
The Director is responsible for scaling the CX offering as new products and services are implemented across brands and clients that Ogilvy Indonesia handle


Job Responsibilities: 
  • Serve as the supporting or lead consultant on CX road map initiatives

  • Work closely with the strategy department as well as clients to understand their business objectives, customer needs, industry challenges, market trends, and growth opportunities ·

  •  Design, facilitate, and lead stakeholder interview and assessment or innovation workshops 

  • Leverage and build upon Ogilvy Experience and Digital Transformation frameworks 

  • Development, management, and presentation of deliverables to internal teams and clients at management and executive levels

  •  Work closely with analytics, content, user experience design, Tech, CRM, and commerce team members across service lines

  • Identify and define upsell opportunities based on assessment and roadmap outcomes


  • 8 years in consulting in customer experience strategy, digital marketing strategy or experience design
  • Assessing customer experience landscape performance from tools such as Google Analytics, social listening, high level journey mapping, use case development, and other methods such as Google Trends
  • Conducting workshops, stakeholder and customer interviews and generating insights from research
  • Strong teamwork skills to collaborate and build strong relationships with other teams to support development and implementation of solutions
  • Decision making skills: Solicits and objectively considers input from appropriate sources; Considers implications of actions on other areas, people, and processes when deciding
  • Agility: Adapts approaches that are appropriate for each situation, Accepts and adapts to new situations.
  • Can lead or support multiple engagements under significant deadline pressure
  • Expert level written, verbal, and presentation communication skills


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