Manager / Senior Manager

You’re becoming a trusted go-to person for the clients on day-to-day requirements, issues and challenges. You are the key project contact with clients, internal teams and other agency partners. You are skillful in delivering high quality of work on time and on budget.

With 4-7 years related industry (social media/PR agency / in-house client communications) experience, you have a solid foundation of how the agency works and able to manage clients’ expectations effectively. You are able to form strong client relationships at the lower-to-mid level.  You’re driven by our mission to make our clients’ brands matter, and fundamentally believe that creativity and earning influence for our clients have the power to change fortunes. You are able to work collaboratively with all internal team members (within your immediate teams, the wider PR&I practice, as well as within different teams in the Ogilvy Group) to getting outstanding work done.

Your focus as an Account Manager

• Make our clients’ brands matter by delivering high quality of work and becoming strong advocates for the agency/client relationship.
• Able to own and execute project management/workflow system, and reporting.
• Manage client objectives, expectations and timelines, and communicates effectively to the internal team.
• Able to effectively present work that delivers business success for clients and ensures feasibility of delivery and implementation.
• Strong analytical skills with ability to develop compelling messages for complex business issues/offerings and identify/ resolve emerging account issues
• Develop strategic research approaches to support strategy development, defining objectives and outcomes for clients
• Develop and implement Communication Strategy and Plans independently and effectively
• Understands scoping of work, mapping of resource requirements and budgets.
• Achieve mastery of delivering and implementing PR and Social capabilities that build client satisfaction which opens up new growth opportunities for the agency.

The skills you learn and apply:

• Understanding of what makes great work and what it takes to make it happen.
• Ability to stream briefs into the right workflow based on past experience and a strong understanding of integrated marketing communications principles.
• Plan, schedule, execute, manage and report on project progress.
• Ability to manage expectations of internal and external stakeholders and team members.
• Ability to solve and overcome delivery issues and challenges (i.e. time, resources, budget, capabilities) that meet clients’ and agency’s interests.
• Mentor other members of the team in performance appraisals, personal development plans, feedback and coaching contributors to deliver a high quality of work.
• Relationship-building with internal and external stakeholders to facilitate project outcomes.

The qualities that will make you successful