About Ogilvy

Ogilvy is one of the world’s largest creative and communications networks. We are growing our experience design team in Singapore. Ogilvy makes brands matter, and we believe that a well-designed customer experience across digital and other touchpoints, plays a major role in this. We are a tight, agile team which takes pride in crafting websites, mobile apps, e-commerce solutions, services, and other brand-customer touchpoints for clients across all verticals and of all sizes.

Job summary

As an Experience Designer, you are the heart of our design process. You are an empathetic thinker and deep interaction specialist who envision and craft experiences from service design to digital product creation. At Ogilvy you will have the opportunity to shape our design methodologies. Research and experimentation are second nature to you, and you always look for ways to do better, more exciting, and more advanced work.

Your main role will be to take responsibility for the discovery and strategy phase of every project. You will uncover user needs through research, develop deep insights, generate concepts, and craft how people interact with the products and services we design. You will also support our design scrum teams in understanding the research findings and applying them in the design sprints that follow.

You are a great story teller in framing and communicating the story of design solutions. You are the driver to communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.

As the team grows, so will also the scale and importance of this role within the agency. This is an exceptional opportunity for a well-experienced, strategic yet hands-on experience design professional to help grow the agency’s offering to unprecedented scale and market-leading quality.

Tasks and responsibilities

You will be

• driving a user-centred design process for projects, working closely with multidisciplinary teams of designers, strategists, developers, and data analysts
• taking the lead on research projects, and offering support and guidance to others
• demonstrating subject matter expertise in service design
• planning and executing primary stakeholder and user research using variety of qualitative and quantitative methods including interviews, workshops, and usability testing
• moderating and facilitating co-creation sessions in person in Singapore and around the region, as well as remotely
• synthesizing research findings into a coherent, prioritised Product Backlog, an appropriate Definition of Done, and a presentation of insights that the client can apply to their business
• formulating experience blueprints for client businesses and ensure that recommendations and decisions are consistent with client’s business objectives and brand values

 Experience and personality

You:

• have a minimum of 3 years’ experience in design research, service design, and interaction design
• Deep desire to continue learning about human behaviour, service design, and emerging tech as it impacts experience design
• communicate clearly, constructively, and promptly – orally, visually, and written
• have experience with qualitative behavioural and attitudinal research techniques, including:
  • usability testing
  • in-depth interviews with users and stakeholders
  • contextual interviews
  • card sorting
  • diary studies
  • analytics – GA, Adobe Analytics, CrazyEgg, ClickTale…
  • surveys
• are equally comfortable in a room with senior stakeholders, managing them through a workshop, as you are empathising one-on-one with a customer whose life story is very different from yours
• Love for expressing an opinion and working collaboratively
• Exacting and detail-oriented
• Friendly, sociable, patient
• Fluent in English
• Portfolio of work required (with annotations and strategic summary)