Account Manager (Regional/FMCG)

Posted Date 5 months ago(12/09/2022 10:48 PM)
Job ID
# of Openings
Client Service


We are setting up a new regional hub team for a FMCG business in Singapore.


This will be a small, elite unit of 10 people, focused primarily on world class strategic and creative leadership for APAC.


In addition, we will also be creating campaigns that go live around the globe; across various personal care brand categories.


Taking on the responsibilities of both a creative and a supervisor, this position will work with the senior copywriter and organize the team to carry out creative thinking, supervise team members and control human resources and time costs, and produce creative works that meet Ogilvy's standards.


Client Management

Any candidate will need to be demonstrating strong client management skills:

  • Develop a strong working relationship with your key clients grounded in trust, rigor and excellence
  • The ability to learn, know and understand our client’s business, the issues they face, the ambition for each product you work on in-market, the key issues, competitive situation, industry trends etc.
  • Develop confidence and authority as the day-to-day voice of the agency team in liaison with clients and presentation of the brand within the agency
  • Effectively balance the dual expectations of your clients and the agency
  • Anticipate potential relationship or expectation issues and manage these upwards
  • Ensure that all your campaigns are moving toward a delivery that is both on time and in full


Project Leadership

Any candidate will need to be demonstrating the ability to lead projects:

  • Effectively communicate expectations of the agency
  • Effectively assign, delegate, coordinate and oversee the work of agency staff members assigned to client projects
  • Establish rapport and trust with a range of staff members assigned to your account(s)
  • Develop the skill set to identify team and project needs and utilize a collaborative and flexible approach
  • Ensure that all agency processes are followed in the development of creative work –e.g. regular planner/creative director check-ins, ensuring all work is creative director approved before it goes to clients etc.


Organizational Skills

Any candidate will need to have strong organizational skills, rigor and attention to detail, this is critical for the role:

  • Be able to effectively plan and organize your own work as well as your teams’ work, handling multiple projects efficiently, effectively and productively
  • Provide effective and efficient oversight of agency resources to ensure projects are delivered as promised in terms of time, budgets and results
  • Identify, classify, categorize and be able to retrieve information as required by you or agency team members
  • Prepare thorough, accurate and consistent work to clients reflective of the agency’s quality standards
  • Be able to adapt to workload and working conditions while maintaining a positive attitude and professional demeanour


Adherence to Agency Processes

Any candidate must be able to utilize agency tools and processes to manage projects to delivery on time, in full, including:

  • Preparing accurate and timely internal communication: creative briefs, debriefs, call reports, timelines, purchase orders and estimates
  • Strong understanding of financial processes
  • Prepare accurate and timely client-facing communication
  • Work with Operations team to ensure smooth, timely delivery as well as margin growth/protection on projects



  • Bachelor’s degree required
  • With at least 7+ years of experience, able to work independently and face international set of clients confidently
  • Experience and interest in marketing brands related to skincare, beauty, personal care or luxury – desirable but not mandatory
  • Someone who can understand/ is open to learning about the Asia Pacific region
  • Someone who is open to working with different people across the globe and in different time zones
  • Positive attitude and a strong team player
  • Sense of fun and resilience

Personality Traits


Ogilvy values specific character traits in our employees- our ideal candidate would demonstrate the following characteristics:

  • Positive attitude: a high level of enthusiasm, motivation and resilience, a sense of urgency to obtain results, an ability to maintain a positive attitude when under pressure, an ability to keep things in perspective.
  • Respect: a commitment to treat employees, clients and vendors with respect, a willingness to be respectful of others’ opinions and ideas, a commitment to respect the work
  • Professionalism: a high level of professionalism in attitude demeanor and dress, demonstrate maturity in handling confidential matters, a consistent business-like demeanor and performance, common sense and good judgment, have good attendance and be punctual.
  • Dependability: a reputation for doing what you say you are going to do, a willingness to go beyond the call of duty.
  • Integrity: a track record of doing the right thing for the right reasons, honesty and sincerity, earning the trust of clients and employees, maintaining strict standards of confidentiality.
  • Creativity: a reputation for innovative thinking, working with an entrepreneurial spirit, not only in the visual aspects of our work, but in all areas of our business.
  • Commitment to quality: all work proofed for accuracy, a demand for excellence in all forms of communication, always looking after the smallest detail.


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