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Senior Account Manager

Senior Account Manager

Job ID 
2017-2304
# of Openings 
1
Posted Date 
09/11/2017
Department 
Account
Client 
Wyeth
Applicant Type 
Citizen only

More information about this job

Overview

The Account Manager is responsible for the day-to-day administration of accounts (work flow, control, meetings, minutes, estimates, records, checking, etc) under the leadership of the Account Director and delights clients with the accuracy and timeliness of work. 

Responsibilities

  • Develops a thourough understanding of his/her assigned brands' customer journey 
  • Attends all client meetings
  • Writes briefs and analyzes under the supervision of the Account Director
  • Ensures that clients are efficiently charged for the work that has been performed.
  • Serves as a point of escalation for client objections related to staffing, billing, costs, resources, or quality of service, and escalating to management when appropriate
  • Responsible for writing and approving SOWs, Contracts & MSAs understanding the client’s internal processes for approval and execution
  • Understands client's business, culture, organizational needs, values, and opportunities and the industry trends shaping their markets

Qualifications

  • 5+ years of professional experience managing and growing client accounts
  • 3+ years of experience of working within a digital, product or creative agency
  • Excellent client service skills including oral and written communication
  • Has a sense of ownership and passion for the delivery of his/her assignments
  • Continuously improves and implements new ways of working that allows the Team to deliver quality work more efficiently
  • Is hungry to learn the business and apply the knowledge
  • Able to understand and translate complex business challenges and consumer insight into smart digital solutions
  • Ability to collaborate effectively at all levels and functions
  • Flourishes in the climate of creativity and innovation
  • Understanding of Human-Centered Design thinking
  • A working knowledge of personas, user flows, sitemaps, wireframes, usability testing, data and analytics
  • Entrepreneurial mindset
  • Strong negotiation skills