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Senior Account Manager

Senior Account Manager

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# of Openings 
Posted Date 
Applicant Type 
Citizen only

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The Account Manager is responsible for the day-to-day administration of accounts (work flow, control, meetings, minutes, estimates, records, checking, etc) under the leadership of the Account Director and delights clients with the accuracy and timeliness of work. 


  • Develops a thourough understanding of his/her assigned brands' customer journey 
  • Attends all client meetings
  • Writes briefs and analyzes under the supervision of the Account Director
  • Ensures that clients are efficiently charged for the work that has been performed.
  • Serves as a point of escalation for client objections related to staffing, billing, costs, resources, or quality of service, and escalating to management when appropriate
  • Responsible for writing and approving SOWs, Contracts & MSAs understanding the client’s internal processes for approval and execution
  • Understands client's business, culture, organizational needs, values, and opportunities and the industry trends shaping their markets


  • 5+ years of professional experience managing and growing client accounts
  • 3+ years of experience of working within a digital, product or creative agency
  • Excellent client service skills including oral and written communication
  • Has a sense of ownership and passion for the delivery of his/her assignments
  • Continuously improves and implements new ways of working that allows the Team to deliver quality work more efficiently
  • Is hungry to learn the business and apply the knowledge
  • Able to understand and translate complex business challenges and consumer insight into smart digital solutions
  • Ability to collaborate effectively at all levels and functions
  • Flourishes in the climate of creativity and innovation
  • Understanding of Human-Centered Design thinking
  • A working knowledge of personas, user flows, sitemaps, wireframes, usability testing, data and analytics
  • Entrepreneurial mindset
  • Strong negotiation skills