• Account Manager / Program Manager

    Posted Date 6 months ago(27/08/2018 5:24 AM)
    Job ID
    # of Openings
    Applicant Type
    Citizen only
  • Overview



    Role/Title: Program/Account Manager

    Years of Experience: 3-5 yrs related, client-facing experience, managing the making of or delivery of projects

    Preferred Background:Digital/ Technology Agency, Events, Project or Program Management, Consulting, Client-side marketing



    Focus of the Role


    ·       Scope management – Create, Manage & Track.

    ·       Profitability management – Track/Measure, Report, Improve (in subsequent projects)

    ·       Project management – Plan, Schedule, Execute, Manage & Report on project progress.

    ·       Identify & Manage Risks, Identify & Manage Dependencies, Triage & Mitigate problems. Manage change control process.

    ·       Team management – Ensure excellent team & project communications; strive for efficient & effective utilization of limited resources.

    ·       Production Processes – Manage 360 production best practices

    ·       Acquiring advanced skills for future Program Management Leadership.

    ·       May serve as coach or project supervisor to more junior team members, supporting the development of team members.




    ·       Key project contact with clients, creative teams and other agency partners.

    ·       Manages client objectives, expectations and timelines and communicates changes/directions to internal team

    ·       Works collaboratively with all internal team members to facilitate the process of developing effective strategies and briefs that lead to outstanding creative work

    ·       Influences the quality of work and advocates for the agency/client relationship

    ·       Able to effectively present work from a delivery standpoint

    ·       Understands scoping & staffing requirements and managing to a budget

    ·       Intermediate level of skills in the development and management of Client SOW’s.

    ·       Owns/executes project management/ workflow system data Entry and Reporting

    ·       Negotiation skills required

    ·       Identifies potential project risks and develops contingency plans

    ·       Understands and gains actionable insights from being part of qualitative and quantitative research

    ·       Understands data, how to read campaign results, and partners with analytics and strategy to deliver reports

    ·       Understands client's competitive landscape


    Qualities & Experience we look for


    ·       Has or is developing solid integrated, modern marketing experience (creative, digital, advertising.

    ·       Understands how to form strong client relationships at the lower-to-mid-level.

    ·       Able to manage expectations of internal & external stakeholders & team members.

    ·       Demonstrated capability to get things done on budget and on time.

    ·       Shows some commercial abilities & business & financial acumen as well as negotiating skills & can be developed further.

    ·       Understands the agency dynamics & process and how it relates to the client’s business.

    ·       Strong internal relationships with departments & domains. [If needed for the particular role: particularly with creative team]

    ·       Clear communicator



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