The Social Project Manager (SPM) oversees the operations of the Ogilvy’s Social Operations Team. Since content and conversations are informed and influenced by data, the SPM is also responsible for gleaning insights from analytics to constantly optimize social content development and response management.
He/she will work closely with the accounts team to ensure effective and on-time delivery of relevant tasks including but not limited to social content production, asset monitoring, social media listening, issue tracking/flagging and tagging, response spiel creation, response management, chatbot implementation, and regular report development.
Key Responsibilities (Specifics):
The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.