Experience Strategist

Posted Date 2 weeks ago(03/04/2021 12:44 PM)
Job ID
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The purpose of this role is to develop strategy and experience design plans for client digital marketing and service-based engagements. The role requires the ability to understand client business objectives and translate these into appropriate customer experience solutions. This will be enabled by a high degree of collaboration within the GOJ team to develop partnerships with client service, strategy, and other digital resources.


  • Core Experience Strategy: has the ability to analyze the market, understand users’ pain point, and do the competitor analysis. Independently work out the digital experience strategy according to the customers demand, refine, and analyze the needs from users, from clients, and from the products, can integrate the needs within the total ecosystem, make judgment on industry trends, plan and drive the industry-leading strategy.
  • User Scenario/Journey Design: Create more user scenarios based on the experience strategy and maximize the task and output of the digital experience strategy.
  • User research: Familiar with the methodology, can guide team members to develop research proposal and questionnaires, participate in the research process, independently completethe research report which includes but is not limited to customer needs research and findings, user needs research and study, usability testing and user experience assessment etc.
  • Data-Driven User Experience Optimization: understand monitoring data, make suggestions based on data analysis and deliver the reports.



  • Excellent interpersonal skills
    -Ability to build trusting client relationships
    -Strong collaboration across GOJ internal teams – creative, client service, PMO, strategy
  • Good presentation skills
  • Advanced knowledge of working software (Word, Excel, PowerPoint, etc.)
  • Required years of experience: 8-12years (experience at advertising agency or relevant industries.)
  • Japanese Language minimum: Conversational
  • English Language minimum: Business


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